Terms and Conditions

Terms and Conditions

The following terms are used throughout the Terms of Use Agreement, Privacy Policy and EULA and may be interpreted only according to the definitions given here. These terms are capitalized throughout these documents to indicate that they have been specifically defined.

Deliveries will be made 60-90 minutes prior to viewing/guest arriving. We endeavor to make all deliveries on time.  Ice Sculpture Pro takes neither responsibility nor will we pay any compensation for lateness due to circumstances beyond our control including weather related delays, traffic and natural disasters. It is the responsibility of the customer; to insure a proper container is available to collect the water from the drip pan throughout the entire event, to supply ample power to the table for lighting and have a level - sturdy table ready for ice sculptures two hours before the event. Sculptures should not be set up in direct sunlight as this can cause honeycombing and cracking.

All invoices must be signed and returned to Ice Sculpture Pros driver following inspection and confirmation of receipt.  ICE SCULPTURE PRO WILL NOT ASSUME LIABILITY FOR ANY DAMAGES, LOSSES, OR IMPERFECTIONS; INCLUDING, BUT NOT LIMITED TO; INSCRIPTIONS, MISSPELLINGS, OR COLOR MATCHING ONCE AN INVOICE HAS BEEN SIGNED BY AN AUTHORIZED RECIPIENT.

User: Anyone who uses the IceSculpturePro.com Site without becoming a Member.

All orders must be received 48 hours prior to event date.

Qualified Purchases: Purchases made by Members at IceSculpturePro.com by the Members clicking through the appropriate links on the IceSculpturePro.com website; through the Shopping Toolbar. A Qualified Purchase made by a Member ceases to be a Qualified Purchase if it is returned to the Ice Sculpture Pro Distributors. Ice Sculpture Pro is committed to excellence.

Discounts available only within a month advance booking.

CANCELLATIONS:

We are limited in how many sculptures we can deliver at the same time: Once you have chosen your sculpture please double check all the details and return order form along with 50% down payment (nonrefundable) to hold your Event Date. The remaining Balance and any additional charge are due 30 days prior to the day of the event. If the order is cancelled before production has commenced 45 days, the cancellation fee will be 20% of the order value. If the order is a custom carving and production has already commenced at time of cancellation, the order must be paid for in full.

RETURNS:

Ice Sculpture Pro wants you to be satisfied with every purchase! File a RMA Request

We will gladly accept returns on eligible merchandise within 90 days of order delivery date for store credit or refund.

For your convenience, the eligibility of products is listed on the Returns section of each Product Information page.

PLUS: Get FREE return shipping when you choose to return for store credit.

Process: It's as easy as 1, 2, 3...

Go to your My Account page and select My Orders.

Locate the order for which the product was purchased.

Select Return to Create RMA and follow instructions.

Two Convenient Ways to Return:

Choose Store Credit: Receive FREE return shipping.

Choose Refund: Must return the product at our facility. To get the refund.

NOTE: Items must be, unused, in original packaging, and with all original product tags attached..

Where to Ship Returns:

Ice Sculpture Pro Warehouse & Distribution Center

Attn: Returns Processing

565 Acorn Street Unit A

Deer Park, NY 11729

Are there exceptions?

What if the item received is wrong, damaged, or defective Immediately contact our Member Satisfaction Team for resolution via

Email: sculpture@icesculpturepro.com

Phone: 1. 877.423.7285 (toll free)

FAX: 631.681.3744

Will I be notified when my item return has been received?

Yes, you will receive an email notification from our Member Satisfaction Team indicating that your item has been received and the Merchandise Credit has been issued to your account.